We're hiring for:

Senior Affiliate Manager

Posted: September 16, 2021

Description

We’re hiring! Interested in a new challenge and already have marketing and account management experience? Our Sr. Affiliate Manager position may be right for you! We are looking for account managers that have experience managing marketing campaigns for multiple clients and/or experience running affiliate programs.  If you are looking to lead a team, manage staff and grow exciting and profit focused affiliate partner programs for multiple clients, then this job is for you.

If that describes you, apply now!  JEBCommerce is a growing online marketing agency that needs more talented people right away.

If you have a heart for service and are looking to continue your career with a fast paced, fun company that will invest in you for the long run, then contact us today. We strive to do amazing things for our clients and are looking for individuals who want to do the same.

All positions are remote and WFH.

We are looking for smart, humble, and hungry individuals that want a fast paced environment and want to work with some of the best brands on the planet!

Highlights

Overview

  • Full-time; salaried
  • Work remote
  • 10 days paid vacation time
  • Eligible for benefits after 90 days that include health and vision
  • Manage a team of fantastic assistants and affiliate managers
  • Work with some of the best brands on the planet
  • Get training on developing employees, interviewing, and advanced account management tactics and techniques
  • Full autonomy on innovative partner program growth techniques
  • A solid foundation of processes to allow you to grow revenue quickly and impact your clients efficiently
  • Amazing training program for your growth
  • Mentorship and training for your own personal and professional growth
  • Travel to the major conferences
  • Must demonstrate ability to learn quickly

Department
Affiliate Management Team

Reports To
Director Affiliate Marketing

Consults With

  • Senior Affiliate Manager
  • Affiliate Director
  • CEO
  • Channel managers
  • Sales and New Business
  • Conversion Rate Optimization team

Key Areas of Responsibility

Overall

The Sr. Affiliate Manager position will be managing their team’s enterprise accounts while ensuring the development and execution of all their clients affiliate marketing strategies, training and professional development of staff, team’s adherence to company policies, procedures and values, and the continued improvement of the affiliate services provided to their clients.

Specific

Performance Attributes

  • Team Management – Effectively manage team while preparing assistants for more responsibility and promotion.
  • Company Leadership – Adequately understand corporate goals and reinforce them to the company at large, assist in creating and maintaining a fun and high productivity environment and help all others achieve more at JEBCommerce.
  • Industry Mastery – Demonstrate a solid understanding of our space and other online marketing channels. Demonstrate ability to broaden your online marketing knowledge and ability to grow as an online marketer.
  • Managing Change – Ability to manage clients’ programs in the midst of a constant sea of change, while maintaining professionalism and positive outlook.
  • Understand, practice, promote and train the Clear and Open principles.
  • Understand JEB core fundamental values, and instills these values to his/her team and the rest of thedepartment
  • Participates in the community: Either webinars, publications and public speaking events
  • Develop new and innovative affiliate marketing strategies that align with our client’s goals.
  • Curiosity – demonstrate and execute a general curiousity of each client’s goals, obstacles, nuances,limitations, competitors, initiatives and general and specific customer and business information. Always be

    learning about the client and how our services can fit in with their goals.

  • Demonstrated ability to build strong partner relationships, not vendors. Relentless pursuit ofimprovement on each client program, each initiative, each staff development and how we live up to our

    stated values and standards.

  • Demonstrated ability to use a continuous improvement cycle with our processes and systems.
  • ABL – Always Be Learning – whether that is leadership, trainings, technical aptitude, skill development,customer profiles, general marketing principles and digital marketing.
  • Ownership. This position doesn’t need to be told how and when to serve their clients, learn a new skill,network with others in the industry. They own their position and internally push themselves to grow in

    every aspect of their job.

  • Networking – consistently building their network within and without the affiliate industry.

Affiliate Team Development & Management

Continually and regularly work with team members to teach them the skills they need in order to excel in their position, help them identify obstacles, stumbling blocks and blind spots that are keeping them from achieving their full potential, both professionally and personally and empower and teach them to do the same with their direct reports.

  • Consistent, weekly individual team development meetings
  • Set quarterly objectives to stretch and develop individual team members
  • Work to develop the skills needed in Affiliate Managers, identify individuals in need of additional help or who should be repurposed/replaced
  • Ensures members of organization are clear on strategic intent, key business drivers, rationale, etc., so decisions can confidently be delegated
  • Uncover new and innovative ways to train the team to continuously improve: processes, affiliate marketing tactics, client services, digital marketing, etc
  • Push each team member to evaluate and refine their current processes to ensure we are as efficient and effective as possible.
  • Create and execute an exhaustive training program for new assistant affiliate managers, new affiliate managers and affiliatemanagers looking to grow into Sr. Affiliate Managers.
  • Use the Discipleship Repository for each direct report in order to identify skill gaps, professional development opportunities and easily create a plan to improve those for each direct report.Affiliate Program Management
  • Revenue Goals – Work with clients to develop realistic and achievable revenue or lead goals (performance goals), determining the growth that is important to them (YoY, MoM, % of total) to ensure proper strategies for growth can be implemented and your team is on the same page regarding success as your clients. Execute strategies, processes and systems to ensure reach and surpass revenue goals.
  • Planning – Effectively develop and execute quarterly plans for all the affiliate programs in your area of responsibility (using Chloe to track you and your team’s daily, weekly, monthly and quarterly tasks) in order to ensure revenue success of your clients programs, adequate recruiting and activation targets and proper alignment of our tasks and strategies with our client’s strategies for growth. Use of the JEBCommerce wiki is vital to ensure all topics are covered in your plans.
  • Day-to-day – Efficiently and effectively plan you and your team’s activities on any given day, responding to client “fires” and inquiries same day, ensuring that action items determined needing to be done in your strategic plans are executed by you and your team, frequently monitor progress, tracking and activity of your clients’ programs.
  • Affiliate Relationships – Develop, maintain and strengthen relationships with affiliates on behalf of your clients. Work with each partner to provide them with the items they need to be successful with our programs, responding in a timely fashion, educating them on our clients’ behalf and ensuring competent follow up and follow through. The affiliate manager should know all the producing affiliates, have contacted and started relationships with each and be able to discuss each affiliate with their client.
  • Recruiting, Activation and Optimization – Actively pursue new affiliates, scorecard current affiliates to ensure proper, and comprehensive, marketing on behalf of our clients and work with our affiliate partners to maximize their sales/activity for our clients.
  • Managing Your Team – Ensure your team is working on the correct priorities, understands your clients’ overall goals, pain points and programs, continue to train and develop assistants in all manager duties and ensure other team members are able to perform all necessary duties in regards to client and affiliate management.Reporting & Insight – Create and distribute weekly, monthly , quarterly and annual reports on time every time. Provide insight into successes, challenges, failures, top performers and future opportunities. Identify trends and supply client with our best guesses as to why their program performed the way it did and develop strategies and plans to either take advantage of success or turn around lackluster performance. Utilizing Chloe for easier reporting and deeper insights.

    Client Management

• Strategic Planning – Develop comprehensive strategic plans for each client on a quarterly and annual basis utilizing the JEBCommerce quarterly planning process in our wiki as well as our plan template, ensuring that all challenges and obstacles are identified with a plan to overcome as well as all optimization strategies outlined.

  • Manage Expectations – Keep client well informed of progress on their behalf, forecasted growth and production and any potential issues, obstacles, challenges and opportunities in the future. Our client should know these things quickly after we do. Ensure that their expectations are in line with ours.
  • Anticipate and Resolve Problems – Work to identify issues or problems in advance and ensure notification and resolution quickly. As often as possible, identify and resolve issues before client is aware.
  • Client Communications – Provide frequent, detailed and professional communications to our clients following our guidelines and processes established in the JEBCommerce wiki. Agendas, call recaps and other communications must follow the system established in our wiki each and every time.
  • Status assessment – Be able to determine and know as much as possible, how the program is doing, how the client views the program and our performance and how it is perceived internally. This is not an “I feel like things are going well” task, this is a clear, metrics driven, I know things are going well because I track X, y, Z and all these other metrics.Productivity/Service Level
  • Quarterly Plans – To be delivered in accordance with our process in our wiki and delivered to the client via gotomeeting prior to the beginning of the quarter.
  • The senior manager embodies our foundational elements of processes and systems. They will be responsible at keeping his/her team on top of executing process, and creating new ways to streamline current processes. Ensures team follow processes in ProcessStreet and continue to develop new and efficient processes to maximize growth
  • Response rate and transparency – Respond to client calls/emails the same day whenever possible, if merely to say we got your email and are working on a response. Respond to affiliates’ inquiries within 24 hours.
  • Chloe – Full utilization of chloe’s modules and features including reporting, client manager with paid placement, coupon, promotion and other tracking, task management to include uploading of tasks for the entire quarter and all other areas of Chloe. Affiliate managers are expected to set the bar for use of Chloe.

Qualifications

  • 3 years of affiliate management experience
  • 2 years account management experience
  • Ability to learn quickly on-the-job
  • Strong organizational skills
  • Detailed oriented
  • Solid work ethic
  • Ambitious
  • Demonstrated ability to grow affiliate programs or account marketing campaigns

Position Duties

Self-Management

  • Demonstrated ability to manage your calendar to meet all expectations of this role.
  • Demonstrated ability to utilize a daily Power Hour to focus on your work by closing email, slack and any other distractions
  • Demonstrated ability to manage your email “the JEB Way,” we don’t live in it, but process it by utilizing the following steps which helps battle overwhelm by maintaining Inbox Zero
    • Do it
    • Delegate it
    • Delete it
  • Demonstrated ability to call vs. sending an email to solve matters quickly
  • Demonstrated ability to manage Slack effectively by removing notifications and badges
  • Demonstrated understanding of Clear and Open principles
  • Demonstrated adherence to JEBCommerce expectations that phone calls and texts are to be responded to within the hour and are to be used when appropriate.
  • Accountability is essential to your success at JEBCommerce, admit when you need help or when you have done something wrong rather than trying to quickly fix it.
  • Have the courage to ask for help when you need it. That is what your Affiliate Director is for.

Account Management

  • Strategic Planning – Develop comprehensive strategic plans for each client on a quarterly and annual basis utilizing the JEBCommerce quarterly planning process in our wiki as well as our plan template, ensuring that all challenges and obstacles are identified with a plan to overcome as well as all optimization strategies outlined.
  • Manage Expectations – Keep clients well informed of progress on their behalf, forecasted growth and production and any potential issues, obstacles, challenges and opportunities in the future. Our client should know these things quickly after we do. Ensure that their expectations are in line with ours. Demonstrated ability to use the following tactics when appropriate:
    • Up-Front Contracts
    • Re-Enrollment
    • Saying no to keep clients focused on program goals
  • Anticipate and Resolve Problems – Work to identify issues or problems in advance and ensure notification and resolution quickly. As often as possible, identify and resolve issues before the client is aware.
  • Client Communications – Provide frequent, detailed and professional communications to our clients following our guidelines and processes established in Process.St. Agendas, call recaps and other communications must follow the system established in our wiki each and every time.
  • Demonstrated ability to say no and keep clients focused on program goals when necessary.
  • Account assessment – Be able to determine and know as much as possible, how the program is doing, how the client views the program and our performance and how it is perceived internally. This is not an “I feel like things are going well” task, this is a clear, metrics driven, I know things are going well because I have gone through the “How Do We Know We Are Doing a Good Job” process in Process.St

Affiliate Team Management

Continually and regularly work with team members to teach them the skills they need in order to excel in their position, help them identify obstacles, stumbling blocks and blind spots that are keeping them from achieving their full potential, both professionally and personally and empower and teach them to do the same with their direct reports.

  • Consistent, weekly individual team development meetings
  • Set quarterly objectives to stretch and develop individual team members
  • Work to develop the skills needed in Affiliate Managers, identify individuals in need of additional help or who should be repurposed/replaced
  • Ensures members of organization are clear on strategic intent, key business drivers, rationale, etc., so decisions can confidently be delegated
  • Uncover new and innovative ways to train the team to continuously improve processes, affiliate marketing tactics, client services, digital marketing, etc
  • Push each team member to evaluate and refine their current processes to ensure we are as efficient and effective as possible.
  • Create and execute an exhaustive training program for new assistant affiliate managers, new affiliate managers and affiliate managers looking to grow into Sr. Affiliate Managers.
  • Use the Discipleship Repository for each direct report in order to identify skill gaps, professional development opportunities and easily create a plan to improve those for each direct report.

Affiliate Program Management

  • Revenue Goals – Work with clients to develop realistic and achievable revenue or lead goals (performance goals), determining the growth that is important to them (YoY, MoM, % of total) to ensure proper strategies for growth can be implemented and your team is on the same page regarding success as your clients. Execute strategies, processes and systems to ensure reach and surpass revenue goals.
  • Planning – Effectively develop and execute quarterly plans for all the affiliate programs in your area of responsibility in order to ensure revenue success of your client’s programs, adequate recruiting and activation targets and proper alignment of our tasks and strategies with our client’s strategies for growth. Use of the JEBCommerce wiki is vital to ensure all topics are covered in your plans.
  • Day-to-day – Efficiently and effectively plan you and your team’s activities on any given day, responding to client “fires” and inquiries same day, ensuring that action items determined needing to be done in your strategic plans are executed by you and your team, frequently monitor progress, tracking and activity of your clients’ programs.
  • Affiliate Relationships – Develop, maintain and strengthen relationships with affiliates on behalf of your clients. Work with each partner to provide them with the items they need to be successful with our programs, responding in a timely fashion, educating them on our clients’ behalf and ensuring competent follow up and follow through. The affiliate manager should know all the producing affiliates, have contacted and started relationships with each and be able to discuss each affiliate with their client.
  • Recruiting, Activation and Optimization – Actively pursue new affiliates, scorecard current affiliates to ensure proper, and comprehensive, marketing on behalf of our clients and work with our affiliate partners to maximize their sales/activity for our clients.
  • Managing Your Team – Ensure your team is working on the correct priorities, understands your clients’ overall goals, pain points and programs, continue to train and develop assistants in all manager duties and ensure other team members are able to perform all necessary duties in regard to client and affiliate management.
  • Reporting & Insight – Create and distribute weekly, monthly, quarterly and annual reports on time every time. Provide insight into successes, challenges, failures, top performers and future opportunities. Identify trends and supply client with our best guesses as to why their program performed the way it did and develop strategies and plans to either take advantage of success or turn around lackluster performance. Utilizing Chloe for easier reporting and deeper insights.

Productivity/Service Level

  • Quarterly Plans – To be delivered in coordination with the Sales department to review program goals and make any pivots necessary. This is also a great opportunity for re enrollment if a client is pushing beyond our agreed upon scope of work.
  • The senior manager embodies our foundational elements of processes and systems. They will be responsible for keeping his/her team on top of executing processes and creating new ways to streamline current processes. Ensures team follow processes in Process Street and continue to develop new and efficient processes to maximize growth
  • Response rate and transparency – Respond to client calls/emails the same day whenever possible, if merely to say we got your email and are working on a response. Respond to affiliates’ inquiries within 24 hours.
  • Process Street – Utilize and model for your team which processes to follow as it relates to client management. This also includes completing the Friday Planning Process every Friday and holding your team accountable to this.

Benefits

  • Healthcare – premium plan
  • Vision
  • Retirement plan with Company Contributions
  • Work Flexibility
  • Work from home
  • Travel stipend
  • Professional development and regular mentorship

How to apply

To apply, email your resume and a brief cover letter to careers@jebcommerce.com; Subject line: “Application for Sr. Affiliate Manager + your name”

PLEASE NOTE: Resumes will not be considered without a cover letter AND if not sent to the address above, with subject line included as above.

Diversity, Equity, and Inclusion Statement

Code of Conduct and Equity Statement

Let’s succeed together.

We believe diversity is fundamental to innovation and growth, and a key component to our success story. We’re building an inclusive culture where craftsmanship and partnership are top values. We embrace diversity of thought and experience, and strive for a productive impact on others’ success. We work together, listen to each other’s perspective, share openly, have vulnerable conversations, and treat each other with respect and dignity. Each person, whether a team member or a client, is a valuable member of our work. We strive to take meaningful action to promote equity and support members of our BIPOC community. This allows us and our partners to achieve goals, pursue passions, and to discover the best version of ourselves. A diverse team achieves success to a greater degree, and we welcome the opportunity to grow together.

Diversity Statement

Differences are not a barrier to opportunities.

JEBCommerce believes that Equal Opportunity is important to its continuing success. In accordance with state and federal law, the JEBCommerce will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, marital status, age, national origin, ancestry, citizenship, veteran’s status, sexual orientation, or non-job related factors in hiring, promoting, demoting, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay, or other forms of compensation. Opportunity is provided to all employees and applicants based upon qualifications and job requirements.

JEBCommerce welcomes applications from people with disabilities and does not discriminate against them in any way. JEBCommerce complies with the Americans with Disabilities Act of 1990. Employees and applicants may request reasonable accommodations by contacting the company CEO.